Frequently Asked Questions
How do I know if I qualify for a Hot Tub / Spa, Cold Plunge Tub, Swim Spa or Sauna Prescription?
The general criteria is to have some physical, emotional or psychological condition that is improved by owning and using a hot tub, swim spa or sauna. Conditions may include back pain, neck pain, other type of pain, depression, generalized anxiety, insomnia, and others.
Only a licensed clinician is qualified to determine if you meet the criteria. Through our service, you may fill out the medical questionnaire on our home page and our clinician will determine if you qualify for a hot tub, swim spa or sauna prescription. We connect you to a medical professional who reviews your information and performs an evaluation.
What does the HotTubPrescription.com Letter process look like?
Step 1: Fill out the medical questionnaire on our site and proceed with making a payment for the medical consultation.
Step 2. Once payment is submitted and the forms are signed (HIPPA disclosure, consent to tele-health and consent to terms of service), the doctor will be notified and will begin evaluating your medical history to see if you qualify for a hot tub, swim spa or sauna prescription.
If for any reason you are not approved we will refund your entire purchase.
How do I know that my letter will work?
When you fill out our medical questionnaire we collect information to match you with a clinician that has experience with hot tub, swim spa and sauna prescriptions and can meet your specific needs.
Additionally, to our knowledge, HotTubPrescription.com is the only provider that offers a full Money Back Guarantee – meaning if you do not qualify for a Hot Tub Prescription, Swim Spa Prescription, or Sauna Prescription after your consultation or your store does not accept it (after they send us a confirmation email that they will not accept the letter), then we’ll refund 100% of your purchase. Additionally, if your prescription is not accepted by your HOA or city/county permit office for any reason, you also qualify for the money-back guarantee.
We are confident we can help you with your specific Hot Tub Prescription needs and if we can’t, we will refund your money 100%. Our refund policy is very straight forward and right to the point — making it very easy for you to reach out to us and receive a refund in the rare case that such an event would happen.
Can you confirm that this is legal?
Our Hot Tub Prescriptions have been formulated using the requirements provided to us from over thirty seasoned hot tub, swim spa and sauna vendors who have processed thousands of these letters for tax exemption purposes (in Florida and Texas) and HOA approvals and city/county permitting approvals in Texas, Florida, Indiana, Illinois, Oregon, Washington and California.
We employ a vetted network of licensed and qualified medical professionals who possess the credentials necessary to write a certified Hot Tub Prescription, Swim Spa Prescription and Sauna Prescription.
Our website is also HIPAA Compliant, ensuring that your information is protected according to nationally mandated federal law.
What makes your HotTubPrescription.com Letter legitimate?
Licensed Professional In Your State – All of our Licensed Medical Professionals are fully qualified and have passed board exams. The Medical Professional we select will be one that is legally qualified to approve Hot Tub, Swim Spa and Sauna Prescriptions for your state.
Compliant Letters – The Hot Tub Prescription Letter is issued directly from a Licensed Medical Professional with their license number and their contact information included. The letter will come on the professional letterhead of the Licensed Medical Professional and contains everything legally required for a Hot Tub, Swim Spa and Sauna Prescription Letter within the body of the letter.
What happens if the hot tub, swim spa, cold plunge or sauna store wants to validate that my letter is legitimate?
No problem, we’ve got your back!
Our medical professionals and customer support team here at HotTubPrescription.com are available to get on a call with your hot tub, swim spa or sauna store should they want to validate the legitimacy of your letter.
Should your store request a validation of your prescription, please have them reach out to your medical professional using the contact information on your Hot Tub, Swim Spa or Sauna Prescription.
If your store would also like to speak to our customer support team, please have them reach out to info@hottubprescription.com for a same-day response.
In the unlikely event that your letter does not work as intended and we’ve tried to make it work with the hot tub, swim spa or sauna store we will refund your purchase 100%.
How long does the process take from start to finish and how quickly will I get a Hot Tub, Swim Spa, Cold Plunge or Sauna Prescription Letter?
We turn 95% of Hot Tub, Swim Spa, Cold Plunge and Sauna Prescriptions on the same day! Some prescription orders may take up to 18 hours to process.
We have an extensive network of healthcare practitioners ready to fulfill your specific hot tub / spa, swim spa or sauna prescription order
Are there any benefits to having a hot tub, swim spa or sauna?
Absolutely! If you’re thinking about the benefits of a hot tub, swim spa or sauna, you can learn more by researching online or talking to a qualified health professional in our network.
What is on your Hot Tub, Swim Spa, Cold Plunge and Sauna Prescription?
Our prescriptions contain the following:
The official letterhead of the health professional.
Their business, contact information, signature and stamp.
Their license information which allows anyone to check the status of their license.
Their confirmation that this purchase is medically necessary, that you are their patient, that they are prescribing a hot tub, swim spa or sauna and what specific condition they are prescribing it for.
I’m not familiar with Sales Tax Exemptions for medical devices — what is this?
In certain states, such as Florida and Texas, hot tub stores, swim spa stores and sauna stores will accept a prescription from a licensed clinician which allows them to not charge state sales tax on the purchase due to the state’s sales tax exemption on the purchase of medical devices. In Florida, Texas, Washington, Oregon, California, Indiana and Illinois, customers use our prescriptions to help them get approval from their homeowner’s associations, and/or from their local city/county permitting offices to own such a device. For a hot tub prescription, swim spa prescription or sauna prescription, the individual fills out our 5-7 minute questionnaire, which is then sent to a licensed clinician who works with hot tub, swim spa and sauna prescriptions. The clinician reviews and processes the prescription.
To get a Hot Tub, Swim Spa, Cold Plunge or Sauna Prescription, do I have to talk with a medical professional over the phone?
This is up to the discretion of the medical professional. In most cases, medical professionals have sufficient information from the 5-7 minute questionnaire in order to determine if you qualify for a Hot Tub, Swim Spa or Sauna Prescription — without ever needing to speak to you on the phone.
What does a Hot Tub Prescription, Swim Spa Prescription, Cold Plunge Prescription or Sauna Prescription let me do?
Having a hot tub, swim spa or sauna prescription allows you to present the prescription to the store when purchasing a hot tub, swim spa or sauna, and benefitting from an exemption on sales tax (in Florida or Texas). In Florida, Texas, Washington, Oregon, California, Indiana and Illinois, customers use our prescriptions to help them get approval from their homeowner’s associations, and/or from their local city/county permitting offices to own such a device.
How does the Money Back Guarantee work?
HotTubPrescription.com is the only site that offers a Money Back Guarantee encompassing a full 100% refund in one of the following extremely rare events: (1) if you do not qualify for a prescription after your consultation or (2) your hot tub, swim spa or sauna store does not accept it (after sending us a confirmation email that they will not accept the prescription) or 3) your HOA does not accept or recognize the letter or 4) your city/county permitting office (if applicable to you) does not accept or recognize the letter. The details: Our policy is straight forward and to the point. If you have any one of the four issues we listed here with your prescription, just reach out to info@hottubprescription.com, attach a confirmation that a store, HOA, city/county permitting office rejected your request to use this letter and we will refund you the full amount of the prescription order within 48 hours.
Is my payment secure?
You can process your payment on our website via our Paypal Merchant Processor (using a debit or credit card). Paypal, the payment processor we use for processing all our clients’ debit and credit cards is one of the largest payment processors in the world. PayPal’s payment processing system is one of the most widely used and secure payment systems in the world today. Here is an excerpt of information from our credit card payment processor, PayPal, regarding their security:
“Payment Card Industry Data Security Standard (PCI-DSS) is a set of comprehensive requirements that all businesses handling credit and debit payments must comply with. These standards help reduce the likelihood of identity theft, fraud and unauthorized transactions. In addition to industry and regulatory encryption requirements, our Information Security Policies and Controls are reviewed by independent third parties. We hold certifications under many programs and standards, including the Visa Cardholder Information Security Program, Mastercard Site Data Protection Program and the American Institute of Certified Public Accountant’s Statement on Standards for Attestation Engagements No. 18 SOC 1.”
Do you store my credit card information?
Absolutely not! By federal law, we are not allowed to store your credit card information on our website. Our website is integrated with the Paypal Merchant service (for debit and credit card payments). Those services process your credit card information in an encrypted fashion and do not retain or share your credit card information with us.
What type of hot tub, swim spa, cold plunge tub or sauna can qualify for a prescription?
There are no specific restrictions for which kind of hot tub, swim spa or sauna can receive a prescription from a doctor. The doctor reviews your information and determines whether you qualify for a hot tub, sauna or swim spa prescription. This prescription must be evaluated and signed by a licensed medical provider.